In this guide, we’ll break down DHgate’s shipping process, estimated delivery times, common delays, and tips for faster deliveries.
Before placing an order on DHgate, it’s essential to understand how its shipping system works. Unlike platforms like Amazon, DHgate doesn’t directly handle shipping. Instead, individual sellers process orders and use third-party logistics providers to ship them.
Get Amazing Discount codes on DHgate.
When you order from DHgate, the process generally follows these steps:
Several factors influence how long it takes for a DHgate order to arrive:
Before your item is shipped, sellers need time to process the order. This varies based on:
If a seller takes longer than the estimated processing time, you can contact them or request order cancellation.
DHgate offers multiple shipping methods, each with different delivery speeds
Shipping Method | Estimated Delivery Time | Tracking Available? |
China Post Ordinary Small Packet | 20-60 days | No |
China Post Air Mail | 20-40 days | Yes |
EMS | 10-20 days | Yes |
DHL/FedEx/UPS | 5-10 days | Yes |
ePacket | 7-30 days | Yes |
Seller’s Shipping Method | Varies | Sometimes |
If you need your item quickly, always opt for DHL, FedEx, or EMS.
Shipping times vary depending on the destination country:
Region | Average Delivery Time (Standard Shipping) | Expedited Shipping |
United States | 20-40 days | 5-12 days |
United Kingdom | 20-35 days | 5-10 days |
Canada | 25-45 days | 7-12 days |
Australia | 25-50 days | 7-15 days |
Europe | 20-50 days | 5-15 days |
Customs and postal service efficiency in each country also impact these estimates.
Delays & Common Shipping Issues
Some common causes of delivery delays include:
Once shipped, you’ll receive a tracking number. You can track your order on:
If tracking status doesn’t update for several days, it’s usually due to customs clearance delays.
Request a refund – If your item doesn’t arrive within DHgate’s buyer protection period, you can file a claim.
Check tracking details – If tracking hasn’t updated in 10+ days, contact the seller.
Contact DHgate support – Open a dispute if the order exceeds the estimated delivery time.
Yes, you can expedite DHgate shipping by:
✔ Choosing express shipping options like DHL, FedEx, or UPS for faster delivery.
✔ Purchasing from sellers with fast processing times (check seller ratings and reviews).
If your order hasn’t arrived:
✔ Wait until the buyer protection period ends before taking action.
✔ Contact the seller via DHgate’s messaging system to check for updates.
✔ Request a refund by filing a dispute with DHgate under “My Orders.”
If you need assistance:
✔ Visit the DHgate Help Center for live chat support.
✔ File a dispute under “My Orders” if your package is lost or delayed.
Shipping times vary based on the shipping method:
✔ Standard Shipping: 15–40 days (varies by country).
✔ Express Shipping (DHL, FedEx, UPS): 5–10 days.
✔ ePacket or China Post: 10–30 days.
✔ Go to “My Orders” on DHgate and find your tracking number.
✔ Use tracking services like 17Track, DHL, FedEx, or Cainiao to check your shipment status.